All your Dayo questions answered

How can we help you?

Any video you create can be assigned as your Primary Profile video at the top of your Profile screen.  It’s fun to change it up and you can change it at any time.  

 

To change your Primary Profile video, open any video you’ve created and select the “More” option in the upper right corner of your video.  Select the option “Assign as my Primary Profile video” and your Primary Profile video will be updated to your new selection.  You can also change your Primary Profile video by selecting the “Edit” icon from your Profile and from the Edit Profile screen, select “Change Video”.  Select a new video and this video will be set as your Primary Profile video.

If for some reason you’ve posted a video you just don’t love, you can delete it. To delete a video, open any video you’ve created and select the “More” option in the upper right corner of your video.  Select the option “Delete Video” and your video will be deleted.  From your Profile screen, you can also Press & Hold any video thumbnail in your video grid to delete your video.

A tagline and hashtags on your Profile are not required but it helps to say a little bit more about yourself.  The tagline is meant to be short and catchy.  Something unique about you, something you love even.   Adding Hashtags gets you discovered more and tells others more about you!  You can add Hashtags with text and with emojis.  Feel free to change your tagline or hashtags at any time!

 

To add a tagline and hashtags to your Profile,

Yes, you can change your birth date on Dayo, however, you must be 18 years old to use Dayo. If you are not 18 years old, please delete your account.  

 

If you are 18 or older, to change your birth date to the correct date, go to your Profile, select the “Edit” icon and you can change your birth date from the Edit Profile screen.

Yes, you can update your location at any time.  

 

To update your Location, go to your Profile, select the “Edit” icon and scroll down to the Location section.  Tap the Map Icon to have your exact location selected, or tap in the location field enter your zip code or city and a list of options will appear to choose from.  Select your location and to save, tap the Check mark in the upper right corner of the Edit Profile screen to save your changes.

If your interests change, you can head over to your Profile, select the Edit icon and scroll down to the section “I am interested in.”  Any changes you make to “I am interested in” will update who you can Crush.

To change how you identify, head over to your Profile, select the Edit icon and scroll down to the section “How I Identify”.  Any changes you make to “How I Identify” will update who can Crush on you.

You can record videos up to 30 seconds in length.  We are working to extend this to 60 seconds.

Yes! Dayo has partnered with a company to provide beautification filters, fun lenses, background effects and more.  We plan to continue to expand our filters & effects to give you lots of options for creating fun & captivating videos on Dayo. 


To access Filters & Effects, select the “Effects” icon on the right side of the Record screen.  Scroll through the options and once you’ve selected the one you want, tap the Effects icon again to close out the options and begin recording with your awesome Effect!

We are actively working on incorporating the ability to trim your videos, reorder your clips & delete clips.

We are actively working on incorporating music into the app.

Adding text, stickers and emojis help to give your video even more pizzazz and personality.  Once you record your amazing video, select “Next” to proceed to the Edit screen where you have the options to add text, stickers and Dayo styled emojis. 

 

How to add, edit & delete text:
To add Text, select the “Text” option from the lower left corner of the Edit screen.  You will be prompted to start entering your text.  You can choose different font styles, font colors and add a background color to your text as well. You can resize your text using the slider on the left.  Once you select “Done”, the text edit options will close and you can then drag your text to where you want it to be placed over your video.  

 

To edit Text, tap on your text on the Edit screen and the text edit options will open again.   Make any change you’d like to your text and select “Done” to apply your changes.  

 

To delete Text, press and hold your text and a trash can icon will appear on the screen.  Drag and drop your text on top of the trash can to delete. 

 

How to add, edit & delete stickers:
To add Stickers and Dayo styled emojis, select the “Stickers” option from the lower left corner of the Edit screen and Sticker options will open.  You can scroll through the stickers or search for specific stickers from the selection screen. When you’ve found just the right sticker, tap on the sticker and the selection screen will close with your sticker added to your video. You can then drag your text to where you want it to be placed over your video.  

 

To resize Stickers, you can pinch and zoom with two fingers over the sticker to make it larger, or pinch and draw your two fingers closer together to make smaller.  

 

To delete a Sticker, tap on the sticker and a box will appear around the sticker with an “X” in the upper left corner of the box.  Tap the “X” and your sticker will be deleted. 

Absolutely!  We encourage you to share your videos with friends and family! 

 

To share a video, select the “Share” icon that is located on the right side of the video below the “Like” icon.  Share options will appear on the screen.  You can select to download, text, email and share directly to many of your favorite social media platforms.

Absolutely!  We encourage you to share videos that you love on Dayo with your friends and family!

 

To share a video, select the “Share” icon that is located on the right side of the video below the “Like” icon.  Share options will appear on the screen.  You can select to download, text, email and share directly to many of your favorite social media platforms.

Video Calls is a feature that becomes unlocked when you have Mutual Crushes.  


To start a Video Call with a Mutual Crush, select the video camera icon directly from one of their videos or their Profile.  You will be taken to a “Prep” screen that allows you to get ready for the call and even add an Effect if you’d like before starting the call.  Select “Start Call” to call your Mutual Crush.  If your Mutual Crush is not available, you will be notified on the call screen and the call will end. If your Mutual Crush is available and accepts your call, you will be notified that they are joining the call.

Nope.  You can enjoy unlimited Video Calls with your Mutual Crushes!  Wingman is there to assist in breaking the ice with get-to-know-you type questions.  And, what’s really cool, is that you’ll be able to get to know each other even better by playing one of our games such as This or That, Trivia and more!

You know that best friend who is always there for you when you need help? Wingman is there for you on your Video Dates!  If you are lost on what to say or feeling a bit uncomfortable and need help to get the conversation started, you can turn on Wingman to assist you in breaking the ice with get-to-know-you type questions.

Yes!  You can add Filters, Face Lenses and Background effects to your Video Calls.  It’s a great way to break the ice and add a little fun and humor to your Video Dates.

Yes, yes, yes!  What better way to get to know your Mutual Crush than to play games – especially get-to-know you type games!  This or That is available now with more exciting games coming your way.

If you want to let a Dayo member know you’re really interested, send them a Crush.  You can Crush on a Dayo member from any of their Videos or their Profile.  A Crush is a way to let a Dayo member know you’d like to date them.  They’ve made some really inspiring videos that spoke to you – and now you have the chance to speak to them.


Once a Mutual Crush is formed between two Dayo members, messaging and Video Calls are unlocked and you can begin to communicate with one another. 
So start Crushing and start connecting!

When you signed up for Dayo, one of the items you selected was “I am interested in”. This information helps us to determine who you can Crush on.  You will see a heart on a Profile icon and a heart on the Member’s Profile if they match who you are interested in.  So, if you see a heart, you can Crush!  If there’s no heart, that just means their interests are different from yours.  You can still Like their videos!

 

If your interests change, you can head over to your Profile, select the Edit icon and scroll down to the section “I am interested in.”  Any changes you make to “I am interested in” will update who you can Crush.

When you signed up for Dayo, one of the items you selected was “How I Identify”. This information helps us to determine who can Crush on you. Other Dayo members who fit your interests will see a heart on your Profile icon and a heart on your Profile.  Since this is social dating, we still allow others in the community to see your awesome videos, and they can Like your content.  But, Crushing is for showing interest in being more than just friends.

 

To change who can Crush you, head over to your Profile, select the Edit icon and scroll down to the section “How I Identify”.  Any changes you make to “How I Identify” will update who can Crush on you.

A Mutual Crush is when two Dayo Members have mutually crushed on each other.  Awwwwww!  It’s a good feeling when this happens because it unlocks communication.  Now, the two of you are able to message each other and go on Video dates.  Mutual Crushes are unlimited as well and you can have as many Mutual Crushes as you want! 😜

Sometimes things just don’t work out. We get it.  

To uncrush a Profile, select the heart icon on the Dayo Member’s Profile or from one of their videos.  When an uncrush occurs, the heart goes back to the state it was prior to the Crush happening.  

 

If you were a Mutual Crush with the Profile you wish to uncrush and you are initiating the uncrush, the heart is updated to allow you to create the Mutual Crush again in the future if you choose to do so.  All communication is blocked when the Mutual Crush is removed.

Messaging is a feature that becomes unlocked when you have Mutual Crushes.  Messaging can be accessed from the main bottom navigation bar to the right of the Home button.  You can also access a message conversation with a Mutual Crush directly from one of their videos or their Profile.

Not interested in seeing all of your previous messages with another Mutual Crush or maybe it’s someone you just aren’t interested in any longer, no problem.

To delete a message string from the main Message screen,simply swipe left on the Mutual Crush last message that displays. A trash can icon will appear, just give that a tap and when the confirmation message appears to make sure you really want to delete your entire message string with your Mutual Crush, select “Yes”.  If you select “No”, the message will not be deleted.

All video content on Dayo is automatically moderated before being posted, but that doesn’t mean something might not slip through the moderation process. If you feel you’ve been shown inappropriate content, please let us know about it.  You can report a Video for inappropriate content by selecting the “Share” option from the Video and then selecting “Report”. You’ll be asked to select a description in order to provide us with more information on the issue. As soon as you submit the report, our internal moderators will review the content and if we feel the content violates our terms, we will pull the content down.

We appreciate you taking the time to keep our Dayo community safe.

All video content on Dayo is automatically moderated before being posted, but that doesn’t mean something might not slip through the moderation process. If you feel a Profile on Dayo is violating the Dayo terms and posting inappropriate content or pretending to be someone else, please let us know about it.  You can report a Profile by going to the Profile screen of the user you wish to report and selecting the “More” option in the upper right corner of the Profile screen. From here, select “Report Profile”. You’ll be asked to select a description in order to provide us with more information on the issue. As soon as you submit the report, our internal moderators will review the Profile and their content. If we feel the Profile is violating our terms, we will suspend the Dayo Profie’s account.

We appreciate you taking the time to keep our Dayo community safe.

Yes, Dayo is a freemium platform!  You can enjoy the benefits of dating, socializing and being entertained on our freemium platform. We may have additional add-ons in the future that you can purchase for a small fee, but all the core features of Dayo will remain absolutely free!

From your Profile, select the “More” option in the upper right corner to access your Settings & Privacy options. Select “Manage Account” and update your email address. You will be asked to verify your new email address for security purposes.

If you need to change the phone number you use to log in to Dayo, please contact [email protected].

From your Profile, select the “More” option in the upper right corner to access your Settings & Privacy options. “Log Out” is located near the bottom of the Settings & Privacy screen. 

Yes, you can pause your account at any time. Pausing will set your Profile in a temporary invisible state and no Dayo users will be able to view your Profile while your account is Paused.

 

To Pause your account, go to your Profile and select the “More” option in the upper right corner to access your Settings & Privacy options. Select “Manage Account” and then select “Pause Account” from this screen. You can come back to this screen at any time to “Unpause” your account.

Yes, you can delete your account at any time.  Deleting your account will remove all of your information from Dayo including all videos, messages, account information etc.  If you are not sure you want to Delete your account, you can Pause your account at any time.

To delete your account, go to your Profile and select the “More” option in the upper right corner to access your Settings & Privacy options. Select “Manage Account” and then select “Delete Account” from this screen.

You want to keep things nice & tidy… that’s cool! 

To delete a notification in your activity section simply swipe left.  You’ll see a trash can icon appear and if you continue to swipe all the way left it will delete the notification.  You’ll have an opportunity to change your mind when the “notification deleted” message appears, just select “undo” from that message to add the notification back to your activity screen.

To customize what Push Notifications you receive, go to your Profile and select the “More” option in the upper right corner to access your Settings & Privacy options.  Next, select “Push Notifications”.  From the Push Notifications settings screen you can turn off (toggle turns orange) any of the specific notifications listed.  You will no longer receive push notifications for notifications you toggle off.  You can always come back to this screen and turn the notification back on.

To customize your In-app Notifications, go to your Profile and select the “More” option in the upper right corner to access your Settings & Privacy options.  Next, select “In-App Notifications”. From the In-App Notifications settings screen you have the option to “Silence” all In-app notifications, or you can turn off (toggle turns orange) any of the specific notifications listed.  You will no longer receive in-app notifications for the notifications you toggle off.  You can always come back to this screen and turn the notification back on.

Blocking another Dayo user means you will no longer see any of their videos or have access to their Profile and vice versa.  If you have previously messaged with a Profile you decide to block, you will still see your previous messages but will no longer be able to message them and they will no longer be able to message you.

To block a Profile from one of their videos, select the “Share” option and then select “Block”.  You can also block a Profile from their Profile screen by selecting “More” in the upper right corner of their Profile and then selecting “Block Profile”. 

 

To unblock a Profile, go to your Profile and select the “More” option in the upper right corner to access your Settings & Privacy options.  Next, select “Privacy” and your blocked accounts are listed on this screen.  Select “Unblock” next to the Profile you wish to unblock.

Please send an email to [email protected] if you have additional questions or concerns.